Cisco Customer Success Manager (DTCSM) — Question 89

What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?

Answer options

• A. technical
• B. business
• C. operational
• D. corporate culture

Correct answer: C

Explanation

The correct answer is operational, as it relates to users' ability to effectively utilize the solution due to lack of understanding. Technical barriers typically involve issues with hardware or software, business barriers are related to organizational goals, and corporate culture refers to the values and behaviors within a company, which are not directly related to user understanding.