Cisco Customer Success Manager (DTCSM) — Question 8

Which of these is included in a success plan?

Answer options

• A. confidential customer information
• B. customer business outcomes
• C. customer HR processes
• D. services cost

Correct answer: B, D

Explanation

The correct answers are B and D because a success plan typically outlines customer business outcomes and services cost to ensure that goals are met effectively. Options A and C are not relevant as confidential customer information and HR processes do not directly pertain to the elements of a success plan.