Cisco Customer Success Manager (DTCSM) — Question 71

In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)

Answer options

• A. The adoption campaign provides notifications of new feature releases.
• B. The adoption campaign surveys all end users for product feedback.
• C. The adoption campaign notifies customers of a critical bug.
• D. The adoption campaign provides free trial licenses for feature upgrades.
• E. The adoption campaign provides free user training.

Correct answer: A, B

Explanation

The correct options, A and B, focus on proactive engagement with users, allowing the campaign to identify new features and gather valuable feedback. Options C, D, and E do not directly relate to recognizing expansion opportunities; rather, they address bug notifications, trial offers, and training, which do not facilitate growth identification.