Cisco Customer Success Manager (DTCSM) — Question 56

Which definition of a use case is true?

Answer options

• A. comparison of the marketing description of what a product does to the customer's experience
• B. list of actions or event steps that a customer uses
• C. list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal
• D. list of instructions that customer uses for their software

Correct answer: C

Explanation

Option C is correct because it describes a use case as the interactions between a user role and a system aimed at achieving specific objectives. Option A focuses on marketing versus user experience, which does not define a use case. Option B is too vague and does not specify the interaction aspect, while Option D refers to instructions rather than the goal-oriented interactions that define a use case.