Cisco Customer Success Manager (DTCSM) — Question 41

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end- users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two.)

Answer options

• A. business misalignment
• B. purchase policy process
• C. lack of communication
• D. lack of common features
• E. limited telemetry

Correct answer: A, C

Explanation

The correct answers are A and C because business misalignment suggests that the new software does not meet the organization’s needs, and lack of communication indicates that users were not informed about the changes, leading to resistance. The other options do not directly address the reasons for low adoption rates as effectively as these two.