Cisco Customer Success Manager (DTCSM) — Question 2

Which two actions are critical when communicating with executives? (Choose two.)

Answer options

• A. Keep services as a primary topic
• B. Focus on the value achieved
• C. Incorporate the sales team's plan
• D. Target executive priorities
• E. Focus on technical details

Correct answer: B, D

Explanation

The correct answers are B and D because emphasizing the value achieved and addressing executive priorities are crucial for effective communication with executives, who often focus on outcomes and strategic goals. Options A and C are less critical as they do not prioritize the executives' main concerns, while option E focuses too much on technical details that may not resonate with an executive audience.