Cisco Customer Success Manager (DTCSM) — Question 19

What is a key driver that is creating the need for customer success?

Answer options

• A. financial resources
• B. subscription economy
• C. advanced specializations
• D. portfolio management

Correct answer: B

Explanation

The subscription economy is a significant driver for customer success because it emphasizes ongoing relationships and customer retention, which are essential for recurring revenue. The other options, while important in their own contexts, do not specifically address the shift towards subscription-based business models that necessitate a focus on customer success.