Cisco Customer Success Manager (DTCSM) — Question 10

Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?

Answer options

• A. descriptive
• B. diagnostic
• C. prescriptive
• D. predictive

Correct answer: A

Explanation

Descriptive analytics is focused on summarizing historical data and providing insights into what has already occurred, which aligns with the telemetry use described. Diagnostic analytics, on the other hand, seeks to understand why events happened, while prescriptive and predictive analytics focus on future outcomes rather than past usage.