Cisco Renewals Manager (700-805) — Question 5

Which action should a Renewals Manager take first? (Choose the best answer.)

Answer options

• A. Meet the customer and perform a renewals diagnosis
• B. Download contract data and develop a renewals strategy
• C. Meet and confirm the AM, CSS, CSM and their resources
• D. Assign an RS to priority account

Correct answer: C

Explanation

The correct answer is C because confirming the roles and resources involved is essential for a coordinated approach to renewals. Options A and B are important but come after establishing the necessary team communication. Option D, while relevant, does not prioritize the initial coordination step needed for successful renewals.