Implementing Cisco Customer Experience Solutions — Question 1

Which User objects in Enterprise Chat and Email are mapped in UCCE?

Answer options

• A. Agent, Supervisor
• B. Agent
• C. Supervisor, Administrator
• D. Agent, Supervisor, Administrator

Correct answer: A

Explanation

The correct answer is A, as only Agent and Supervisor User objects are mapped in UCCE for Enterprise Chat and Email. Option B is incorrect because it omits the Supervisor role, while options C and D include additional roles that are not mapped in UCCE.