Cisco Contact Center Enterprise Implementation and Troubleshooting — Question 12

What should be deployed to provide a web-based administrative interface even though Unified CCE provides Configuration Manager as the legacy User Interface for administrators?

Answer options

• A. WebSetup
• B. Contact Centre Management Portal (CCMP)
• C. LDAP Plugin
• D. Single Pane of Glass (SPOG)

Correct answer: A

Explanation

WebSetup is the correct answer as it enables a web-based interface for administration, which is essential for modern management practices. The Contact Centre Management Portal (CCMP), LDAP Plugin, and Single Pane of Glass (SPOG) do not serve the specific purpose of providing a web-based administrative interface in the context of Unified CCE.