Advanced Administration and Reporting of Contact Center Enterprise — Question 4

Which two components exchange data between Expanded Call Context Variables? (Choose two.)

Answer options

• A. CCE and Finesse
• B. CVP and Finesse
• C. Finesse and VXML Server
• D. CUCM and PCCE
• E. CCE and CVP

Correct answer: B, E

Explanation

The correct answers are B and E because CVP and CCE are responsible for managing and exchanging call context data within the system. The other options do not directly facilitate this exchange, as Finesse and VXML Server, CUCM and PCCE, and CCE and Finesse do not play the same role in handling Expanded Call Context Variables.