Advanced Administration and Reporting of Contact Center Enterprise — Question 12

Which ICM component delivers Route request to ICM Central Controller?

Answer options

• A. VVB
• B. AW/HDS/DDS
• C. CUIC
• D. IVR/VRU PG

Correct answer: C

Explanation

The correct answer is C, CUIC, as it is responsible for managing and delivering Route requests to the ICM Central Controller. Options A, B, and D do not perform this specific function; VVB is related to voice and video bridging, while AW/HDS/DDS and IVR/VRU PG relate to different aspects of call processing and data handling.