Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) — Question 8

What are the two main features of the Cisco VVB? (Choose two.)

Answer options

• A. allows customers to retrieve the required information through voice commands without interacting with an agent
• B. supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
• C. allows an agent to retrieve the required information through voice commands without interacting with a customer
• D. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
• E. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time

Correct answer: A, E

Explanation

The correct answers, A and E, highlight the capabilities of Cisco VVB in enabling customers to use voice commands for information retrieval without agent assistance and improving agent efficiency by managing call traffic effectively. Option B is incorrect as Cisco VVB does support multiple languages, and option C misrepresents the primary function of the system, which is customer-focused rather than agent-focused. Option D, while true, does not directly answer the question regarding the main features.