Unified Contact Center Enterprise Specialist — Question 1

Cisco Unified Contact Center Enterprise uses Cisco Unified Customer Voice Portal in comprehensive mode. The customer estimates the peak inbound traffic to be 20 CPS, and that they have 10% transfer calls and 10% Courtesy Callback. They need to deploy SIP proxy. How many minimum SIP invites should be used to size the SIP proxy?

Answer options

Correct answer: B

Explanation

The correct answer is B, 88 invites/sec, as it accounts for the peak call load and additional factors like transfers and callbacks. The other options either underestimate or overestimate the necessary SIP invites based on the provided traffic estimates and call handling requirements.