Cisco Cloud Collaboration Solutions Specialist — Question 5

Which manager tools option is available in the Cisco WebEx Support Center?

Answer options

• A. Set up queues with rules-based routing, by availability or skill set
• B. Provide notification when a customer is in your queue
• C. Send out a post-survey and notes
• D. Allow technicians to reboot and reconnect

Correct answer: C

Explanation

The correct answer is C because the Cisco WebEx Support Center allows for the distribution of post-surveys and notes to gather feedback from customers. Options A and B are features related to queue management, while D pertains to technician functionalities, none of which are specific to the post-survey feature.