Implementing Cisco Collaboration on-Premise (COLLAB) — Question 5

A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will be able to service voice calls via Cisco Agent Desktop in this scenario?

Answer options

• A. 50
• B. 70
• C. 120
• D. 190

Correct answer: C

Explanation

The total number of licensed agent seats is 120, and since the chat agents are using their own seats, the remaining seats available for voice calls remain 120. Therefore, all 120 seats can be utilized for voice calls via Cisco Agent Desktop, making option C the correct choice. Options A, B, and D do not accurately reflect the licensing structure.