Implementing Cisco Collaboration on-Premise (COLLAB) — Question 3

Why are CSQs associated to the team definition?

Answer options

• A. It allows agents to be a part of the CSQ.
• B. It allows the associated supervisors to make modifications to the CSQ.
• C. It designates which CSQ information to display on the supervisor desktop.
• D. It is informational and is used for historical reporting only.

Correct answer: A

Explanation

The correct answer is A because associating CSQs with the team definition allows agents to be included in the CSQ, which is essential for routing calls appropriately. Options B and C are incorrect as they pertain to supervisor capabilities and display settings rather than agent inclusion. Option D is also wrong since it implies that the association has no functional purpose beyond reporting.