CCIE Collaboration — Question 5

A UCCX manager is monitoring several groups and has added a new team for the finance department. The manager can monitor all team members except those that have just been in the finance department. Which UCCX administration steps can resolve the issue?

Answer options

• A. Subsystem>Team>Assign Supervisor and Contact Service Queue
• B. Wizards> RmCm Wizards>Modify Existing Service Queue
• C. Tools>User Management>Supervisor Capability View
• D. Subsystem>RmCm.>Resources
• E. Tools>User Management>Agent Capability View
• F. Subsystem>RmCm>Contact Service Queue D

Correct answer:

Explanation

The correct answer is A, as it allows the administrator to assign the appropriate supervisor to the team and link them to the contact service queue, which is necessary for monitoring. The other options either pertain to modifying existing settings or views that do not directly address the supervisor assignment needed for monitoring the new finance team members.