CCDE: Cisco Certified Design Expert (Practical) — Question 246

In the case of outsourced IT services, the RTO is defined within the SLA. Which two support terms are often included in the SLA by IT and other service providers? (Choose two.)

Answer options

• A. resolution time
• B. network reliability
• C. network size and cost
• D. network sustainability
• E. support availability

Correct answer: A, E

Explanation

The correct answers, A (resolution time) and E (support availability), are often included in SLAs as they define the expected time to resolve issues and the times when support is accessible. Options B, C, and D do not typically relate to the service level agreements focused on immediate support metrics.