Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) — Question 242

After an administrator installs the Cisco Jabber client, it fails to register with the Cisco UCM server. Which two actions should be taken to troubleshoot this problem? (Choose two.)

Answer options

• A. Verify the installation of the LMHOST file on the PC.
• B. Verify Layer 3 connectivity on the gateway.
• C. Verify corporate firewall settings for client connections.
• D. Verify the configuration of the DNS SRV record.
• E. Reboot the Cisco Unified Border Element Gateway.

Correct answer: C, D

Explanation

The correct actions are to verify the corporate firewall settings for client connections and to check the configuration of the DNS SRV record because both can directly affect the registration process of the Jabber client with the UCM server. The other options, while important for troubleshooting, do not directly address the registration issue as effectively as C and D.