Implementing Automation for Cisco Collaboration Solutions (CLAUTO) — Question 37

Which two use cases can be accomplished using the Finesse JavaScript library? (Choose two.)

Answer options

• A. Integrate customer relationship management capabilities into the Finesse agent desktop.
• B. Build a custom browser-based agent desktop.
• C. Build a Finesse gadget to add quick dial to the Finesse agent desktop.
• D. Build a Finesse gadget to create new agents on the Finesse system.
• E. Build a Finesse gadget to configure Finesse log levels for the Finesse administrator console.

Correct answer: A, B

Explanation

The correct answers, A and B, indicate that the Finesse JavaScript library can be used to integrate CRM capabilities and create a custom agent interface. Options C, D, and E focus on building gadgets that either enhance the interface with specific features or manage system configurations, which are not the primary use cases of the Finesse JavaScript library.