Implementing Cisco Collaboration Cloud and Edge Infrastructure (CLCEI) — Question 79

An administrator is configuring a new Cisco Webex Hybrid Message Service deployment, and the Expressway-C Message Connector is successfully registered in the Control Hub. After the server information of the IM and Presence server is added to the Expressway-C, an error “Connectivity to IM and Presence AXL Service could not be established” is displayed in the Control Hub. The Cisco AXL Web Service is enabled on the IM and Presence Service publisher, and the main administrator account enabled for AXL API permission is being used. Which configuration change must be made to resolve this error?

Answer options

• A. Enable the Cisco AXL Web Service on the Control Hub
• B. Enable the Cisco AXL Web Service on the Expressway-C Message Connector
• C. Enable an End User account for AXL.API permissions on the IM and Presence Service publisher
• D. Enable a second administrator account for AXL API permissions on the IM and Presence Service publisher

Correct answer: D

Explanation

The correct answer is D because enabling a second administrator account with AXL API permissions can resolve access issues that might be preventing connectivity. Options A and B are incorrect because the Cisco AXL Web Service does not need to be enabled on the Control Hub or the Expressway-C. Option C is not suitable as it suggests using an End User account, which typically has limited permissions compared to an administrator account.