Implementing Cisco Collaboration Cloud and Edge Infrastructure (CLCEI) — Question 157

After Mobile and Remote Access is deployed with automatic service discovery, end users encounter the error “Cannot communicate with the server” when they attempt to log in to Cisco Jabber 14.0 using the company email address from within the company network. Which action must an administrator take to resolve this challenge?

Answer options

• A. Create _collab-edge._tcp DNS SRV record in the internal DNS.
• B. Create _cisco-uds._tcp DNS SRV record in the internal DNS server.
• C. Create _collab-edge._tls DNS SRV record in the public DNS.
• D. Create _cisco-uds._tcp DNS SRV record in the public DNS server.

Correct answer: A

Explanation

The correct answer is A because creating the _collab-edge._tcp DNS SRV record in the internal DNS is necessary for the automatic service discovery feature to function correctly within the company network. Options B, C, and D are incorrect as they either reference the wrong DNS record type or suggest creating records in the wrong DNS server (internal vs. public) for this scenario.