Implementing Cisco Collaboration Cloud and Edge Infrastructure (CLCEI) — Question 141

An engineer is supporting an existing Cisco Collaboration deployment that has internal and external home users using the solution without VPN. Business usage also includes B2B calling for voice and video. Suddenly the engineer receives a report that one of the home office users cannot use the Cisco Jabber client, and shortly after, a few more reports come in for the same error. What must the engineer check first to resolve this issue?

Answer options

• A. client logs of the users
• B. real-time monitoring toll logs for problems
• C. alarms on the Cisco Expressways
• D. alarms on the Cisco UCM Cluster

Correct answer: C

Explanation

The correct answer is C because alarms on the Cisco Expressways can indicate issues with the traversal of calls, which is crucial for remote users accessing the service. The other options, while potentially useful, would not directly address connectivity problems related to the Expressway, which is responsible for managing external access.