Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) — Question 91

An engineer must configure call queuing under a Hunt Pilot. After the engineer receives the audio file that will be played to callers during queuing, which two steps should be taken to complete the configuration? (Choose two.)

Answer options

• A. Assign the uploaded audio file to “Network Hold MOH Source & Announcements” under Hunt Pilot’s Queuing section.
• B. Upload the audio file in “TFTP File Management” via OS Administration GUI.
• C. Assign the uploaded audio file to the hunting Line Group member’s “User Hold MOH Audio Source”.
• D. Assign the uploaded audio file to the hunting Line Group member’s “Network Hold MOH Audio Source”.
• E. Upload the audio file in “MOH Audio File Management” via CM Administration GUI.

Correct answer: A, E

Explanation

The correct answer is A and E because assigning the audio file to the Hunt Pilot’s Queuing section and uploading it in the appropriate management interface are essential steps in the configuration process. Options B, C, and D are incorrect as they either involve incorrect upload locations or irrelevant settings related to Hold MOH Audio Source for user-specific configurations.