Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) — Question 71

A single site reports that when they dial select numbers, the call connects, but they do not get audio. The administrator finds that the calls are not routing out of the normal gateway but out of another site's gateway due to a TEHO configuration. What is the next step to diagnose and solve the issue?

Answer options

• A. Verify that the route pattern has the correct calling-party transformation mask.
• B. Verify that IP routing is correct between the gateway and the IP phone.
• C. Verify that the dial peer of the gateway has the correct destination pattern configured.
• D. Verify that the route pattern is not blocking calls to the destination number.

Correct answer: B

Explanation

The correct answer is B because ensuring that IP routing is correct between the gateway and the IP phone is critical for audio to flow properly during calls. If IP routing is misconfigured, it could lead to audio issues even if the call connects. The other options focus on different aspects of call routing and transformation, which may not address the root cause of the audio problem.