Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) — Question 40

Which two configuration parameters are prerequisites to set Native Call Queuing on Cisco Unified Communications Manager? (Choose two.)

Answer options

• A. Cisco IP Voice Media Streaming Service must be activated on at least one node in the cluster.
• B. A unicast music on hold audio source must be configured.
• C. Cisco RIS data collector service must be running on the same server as the Cisco CallManager service.
• D. The maximum number of callers allowed in queue must be 10.
• E. The phone button template must have the Queue Status Softkey configured.

Correct answer: A, C

Explanation

The correct answers, A and C, are essential because the Cisco IP Voice Media Streaming Service facilitates media handling for the queue, and the Cisco RIS data collector service must be on the same server to gather call data. Options B, D, and E are not prerequisites for enabling Native Call Queuing, as they pertain to other functionalities or configurations.