Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) — Question 172

An organization needs to ensure that the Cisco UCM can provide a resume softkey to users on their desk phones when they disconnect an anchored call on their mobile phone. Which solution must be used to accomplish these goals?

Answer options

• A. Set the "Retain Media on Disconnect with PI for Active Call" service parameter to False.
• B. Set the "Retain Media on Disconnect with PI for Active Call" service parameter to True.
• C. Configure a handoff number.
• D. Add Other Dual-Mode Device.

Correct answer: B

Explanation

The correct answer is B because setting the 'Retain Media on Disconnect with PI for Active Call' service parameter to True allows the media session to be retained, enabling the resume softkey functionality on the desk phone. Option A is incorrect as it would prevent this feature from working. Options C and D do not directly relate to the required configuration for enabling the resume softkey in this scenario.