Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) — Question 123

An engineer has a hunt group with some overflow and many calls are going to voicemail. To reduce the number of calls forwarded to voicemail, the engineer must create Call Queuing to make callers wait before going to voicemail. How will Call Queuing affect Forward Hunt No Answer and Forward Hunt Busy?

Answer options

• A. Forward Hunt No Answer and Forward Hunt Busy must be enabled while Call Queuing is enabled.
• B. Alter Call Queuing is enabled, Forward Hunt No Answer and Forward Hunt Busy must be disabled manually.
• C. Before Call Queuing is enabled, Forward Hunt No Answer and Forward Hunt Busy must be disabled manually.
• D. When Call Queuing is enabled, Forward Hunt No Answer and Forward Hunt Busy are disabled automatically.

Correct answer: D

Explanation

The correct answer is D because enabling Call Queuing automatically disables Forward Hunt No Answer and Forward Hunt Busy to prioritize the queuing of calls. Options A, B, and C are incorrect as they suggest that these features need to be manually enabled or disabled, which contradicts the automatic behavior of the system when Call Queuing is activated.