Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) — Question 111

An administrator has a requirement that the agents that receive calls from PSTN now must have a queue to hold the calls until they can be answered, but the customer cannot afford a contact center solution. The administrator discovered a feature called Native Call Queueing on Cisco UCM. Where must the administrator configure Native Call Queueing functionality?

Answer options

• A. CTI route point
• B. hunt list
• C. hunt pilot
• D. hunt group

Correct answer: C

Explanation

The correct answer is C, hunt pilot, because Native Call Queueing on Cisco UCM needs to be configured on a hunt pilot to manage and route calls effectively. The other options, such as CTI route point, hunt list, and hunt group, do not specifically support the queuing feature needed for this scenario.