Implementing Cisco Collaboration Applications (CLICA) — Question 79

A collaboration engineer is troubleshooting an issue with Cisco Jabber for Windows. On-premises users report that they cannot check voicemail and do not receive notifications of new messages in the client. In the Phone Accounts information in the Jabber client, the authentication information is not accepted. What is the cause of the issue?

Answer options

• A. The firewall is blocking port 5222.
• B. LDAP is misconfigured.
• C. The user has incorrect permissions to access the voicemail.
• D. The voicemail pilot is not configured.

Correct answer: B

Explanation

The correct answer is B because if LDAP is misconfigured, the Jabber client will not be able to authenticate users properly, leading to issues with voicemail access. Option A is incorrect as port 5222 being blocked would affect connectivity but not specifically the authentication issue. Option C is not the correct answer since the problem lies with authentication rather than permissions. Option D is also incorrect because even if the voicemail pilot is not configured, the primary issue here is with LDAP misconfiguration affecting user authentication.