Implementing Cisco Collaboration Applications (CLICA) — Question 71

An engineer is assisting a user who is reporting Jabber Presence issues. Whenever the user is on an active call, Cisco Jabber does not show the user as active when on a call. However, the user can set the presence status manually, and that status shows correctly. Which action resolves the issue?

Answer options

• A. Assign the user to a different Presence Redundancy Group.
• B. Set the Owner ID on the user’s desk phone.
• C. Restart the SCP Router service.
• D. Associate the user to the line on the Directory Number Configuration page.

Correct answer: D

Explanation

The correct solution is to associate the user to the line on the Directory Number Configuration page, which ensures that their presence status is correctly linked to their active call. The other options do not directly address the issue of presence synchronization during calls, making them ineffective in resolving the reported problem.