Implementing Cisco Collaboration Applications (CLICA) — Question 62

A collaboration engineer is troubleshooting Apple push notification issues and calls Cisco TAC for assistance. The Cisco TAC Engineer indicates that diagnostic information has not been received for the cluster. Which action resolves this issue?

Answer options

• A. Enable “Send encrypted PII to the Cisco Cloud for troubleshooting” on the Cisco Cloud Onboarding Configuration page.
• B. Temporarily enable manual downloads of log files from the Cisco Cloud Onboarding page on Cisco UCM.
• C. Enable “Send Troubleshooting information to the Cisco Cloud” on the Cisco Cloud Onboarding Configuration page.
• D. Temporarily disable push notifications so that Cisco UCM can generate the diagnostics log files.

Correct answer: C

Explanation

The correct answer is C, as enabling 'Send Troubleshooting information to the Cisco Cloud' allows the necessary diagnostic data to be sent to Cisco TAC for analysis. Options A and B do not directly address the need for troubleshooting information, while option D would hinder the generation of diagnostic logs instead of facilitating it.