Implementing Cisco Collaboration Applications (CLICA) — Question 4

Users report issues while logging in to their voicemail using the Voicemail tab in their Cisco Jabber clients. The issue occurs after users provide valid Cisco Unified
Communications credentials, but they receive a failure message. What is the cause of this issue?

Answer options

• A. A proper service profile is not configured on Cisco Unified Communications Manager.
• B. The voicemail users are not configured in the Cisco Unity Connection server.
• C. The web application voicemail password is set "User Must Change at Next Sign-in".
• D. The voicemail password is not set for all users.

Correct answer: A

Explanation

The correct answer is A because a properly configured service profile is essential for users to access their voicemail through Cisco Jabber. If the service profile is not set up correctly in Cisco Unified Communications Manager, users will face login issues. The other options relate to specific user configurations or password settings, which are not the root cause of the failure message received.