Implementing Cisco Collaboration Applications (CLICA) — Question 181

A user encounters a problem while checking voicemail, set up in a Cisco UCME and Cisco Unity Express integration. The user reports that when calling the office number from a mobile phone, the call goes to voicemail, but it is then routed to the main menu rather than the voicemail box. The user can check voicemail from an office phone without any issues. How is this issue fixed?

Answer options

• A. Assign the user to the correct user group.
• B. Add the user to Cisco Unity Express.
• C. Configure a primary E.164 number for the user.
• D. Set "Login without PIN" to "No" for the user.

Correct answer: C

Explanation

The correct answer is C, as configuring a primary E.164 number for the user ensures that the system can correctly identify and route calls to their specific voicemail box. Options A and B do not directly address the routing issue, and option D relates to login settings rather than call routing.