Implementing Cisco Collaboration Applications (CLICA) — Question 169
When Cisco Unified Attendant Console Advanced is integrated with Cisco UCM, which Cisco UCM Service does the Cisco TSP Instance communicate with directly?
Answer options
- A. Cisco DirSyne Service
- B. Cisco CTI Manager Service
- C. Cisco CallManager Service
- D. Cisco TAPS Service
Correct answer: B
Explanation
The correct answer is B, Cisco CTI Manager Service, because the TSP Instance is designed to facilitate communication between the Cisco Unified Attendant Console Advanced and the CTI Manager, which manages the control of telephony resources. The other options, while relevant services in Cisco UCM, do not handle the direct communication required by the TSP Instance.