Implementing Cisco Collaboration Applications (CLICA) — Question 138

Users in a company have access to voice calling and voicemail from desktop phones. As the company transitions to remote work, users are utilizing the Cisco Jabber client through Mobile and Remote Access to access company phone services. Users cannot access voicemail through the Cisco Jabber client, even though voicemail is functioning in the office on the desk phone. Cisco Jabber works with IM and Presence, including calling through Mobile and Remote Access. What is the cause of the issue?

Answer options

• A. Cisco Unity Connection is missing from the internal Cisco UCM mobility profiles.
• B. Cisco Unity Connection is missing from the internal Expressway-C clusters.
• C. Cisco Unity Connection is missing from the internal Cisco UCM clusters.
• D. Cisco Unity Connection is missing from the Expressway-E clusters for external communication.

Correct answer: D

Explanation

The correct answer is D because the Expressway-E clusters are responsible for facilitating external communication, including access to voicemail when using the Cisco Jabber client remotely. If Cisco Unity Connection is not available in these clusters, users will be unable to access voicemail remotely. The other options pertain to internal configurations that do not affect external access through the Cisco Jabber client.