Implementing Cisco Collaboration Applications (CLICA) — Question 129

A user complains that incoming calls are being forwarded to another extension before being transferred to voicemail. The user expects calls to be transferred to their voicemail faster if they do not answer the phone. The administrator is managing calls with the supervised transfer option on a Cisco Unity Connection call handler. What should the administrator change to resolve this issue?

Answer options

• A. T302 Timer
• B. Rings to Wait
• C. Release to switch
• D. No Answer Ring Duration (seconds)

Correct answer: C

Explanation

The correct answer is C, as changing the 'Release to switch' setting can help ensure that calls are sent directly to voicemail without unnecessary forwarding. The other options, while related to call handling, do not directly address the issue of calls being forwarded to another extension before reaching voicemail.