Securing Email with Cisco Email Security Appliance (SESA) — Question 136

The CEO added a sender to a safelist but does not receive an important message expected from the trusted sender. An engineer evaluates message tracking on a Cisco ESA and determines that the message was dropped by the antivirus engine. What is the reason for this behavior?

Answer options

• A. End-user safelists apply to antispam engines only.
• B. The sender didn’t mark the message as urgent.
• C. Administrative access is required to create a safelist.
• D. The sender is included in an ISP blocklist.

Correct answer: A

Explanation

The correct answer is A because end-user safelists are specifically designed to bypass antispam filters, not antivirus engines. Options B and C are irrelevant as they do not address the antivirus engine's role, while option D suggests a blocklist issue that would not relate to the safelist functionality.