Securing Email with Cisco Email Security Appliance (SESA) — Question 131

An organization wants to designate help desk personnel to assist with tickets that request the release of messages from the spam quarantine because company policy does not permit end-user quarantine access to employees directly. Which two roles must be used for these personnel to release messages while restricting access to make configuration changes in the Cisco ESA? (Choose two.)

Answer options

• A. Administrator
• B. Read-Only Operator
• C. Technician
• D. Quarantine Administrator
• E. Help Desk User

Correct answer: B, E

Explanation

The 'Read-Only Operator' role allows personnel to view and release messages from the quarantine without the ability to modify configurations. The 'Help Desk User' role is specifically designed for help desk personnel to assist users with tickets while ensuring they do not have access to configuration settings, making both options appropriate for this scenario. The other roles, such as 'Administrator' and 'Technician', would grant too much access to system settings.