Implementing Cisco Collaboration Devices (CICD, legacy) — Question 90

IP phone users report that the MWI light does not work while receiving VM messages. Which action must be taken to troubleshoot this issue?

Answer options

• A. Check the user mailbox size
• B. Run the Port Activity report
• C. Reset MWI function in the Cisco Unity Connection
• D. Reset the IP phone

Correct answer: B

Explanation

The correct answer is B because running the Port Activity report can provide insights into the status of the MWI and help identify any issues. Checking the mailbox size (A) might not directly relate to the MWI functioning, while resetting the MWI function (C) or the IP phone (D) may not address the root cause of the problem.