Implementing Cisco Collaboration Devices (CICD, legacy) — Question 65

Users report dropped calls. A network engineer is asked to troubleshoot Cisco Unified Communications Manager to view concurrent calls and dropped calls.
Where are such reports generated?

Answer options

• A. Cisco Unified Serviceability
• B. Cisco Unified OS Administration
• C. Cisco Unified Communications Manager Administration
• D. Cisco Unified Real-Time Monitoring Tool C

Correct answer:

Explanation

The correct answer is A. Cisco Unified Serviceability, which provides detailed reports on system performance, including concurrent calls and dropped calls. The other options do not specifically focus on monitoring real-time call statistics; for instance, Cisco Unified OS Administration is more focused on the underlying operating system management.