Implementing Cisco Collaboration Devices (CICD, legacy) — Question 59

An end user is experiencing performance issues with their IP phone. Which phone feature could the administrator configure to allow the end user to notify them when issues occur?

Answer options

• A. Cisco Quality Report Tool
• B. System Log Management
• C. Cisco CDR Analysis and Reporting
• D. Cisco JTAPI A

Correct answer:

Explanation

The Cisco Quality Report Tool allows users to report quality issues directly, making it the most suitable option for notifying administrators about performance problems. System Log Management and Cisco CDR Analysis and Reporting do not facilitate direct user notifications, and Cisco JTAPI A is not related to user-generated quality reports.