Implementing Cisco Collaboration Devices (CICD, legacy) — Question 33

Which three features of the Cisco Unified Attendant Console can a user use to streamline the company telephony communications? (Choose three.)

Answer options

• A. promotes a phone call into a video call
• B. uses presence status to determine availability
• C. reverts back to operator a transferred call
• D. provides a conference call with up to 10 participants
• E. provides call detail records reports to upper management
• F. defines operator working hours and automatically redirect calls BCF

Correct answer:

Explanation

The correct options are B, C, and F. Option B allows users to see if colleagues are available, improving communication efficiency. Option C ensures that calls can be easily returned to the operator if needed, and option F helps manage call flow by defining when operators are available. Options A, D, and E, while useful, do not directly contribute to streamlining telephony communications.