Implementing Cisco Collaboration Devices (CICD, legacy) — Question 25

An end user reports that conference calls are failing. Which fault domain should be investigated first?

Answer options

• A. IP phone
• B. Cisco Unified Communications Manager Media Resources
• C. voice gateways
• D. network routers and switches B

Correct answer:

Explanation

The correct answer is A. The IP phone is the device used by the end user and is the first point of contact for conference call functionality. If the IP phone is malfunctioning, it can directly prevent the user from joining calls, whereas issues in other areas may not affect the user's ability to connect immediately.