Check Point Certified Automation Specialist (CCAS) — Question 9

Your users are having trouble opening a Web page and you need to troubleshoot it. You open the Smart Console, and you get the following message when you navigate to the Logs and Monitor "SmartLog is not active or Failed to parse results from server". What is the first thing you can try to resolve it?

Answer options

• A. Run the commands on the SMS: smartlogstart and smartlogstop
• B. smartlog debug on and smartlog debug off
• C. smartlog_server restart
• D. cpmstop and cpmstart

Correct answer: A

Explanation

The correct answer is A because running the commands smartlogstart and smartlogstop on the SMS can help activate SmartLog and reset the service if it's having issues. Options B and C are not appropriate initial troubleshooting steps for this specific error, and option D is unrelated to SmartLog functionality.