Avaya Workforce Optimization Administration — Question 8

A customer has two main receptionists using SoftConsole; however, when they are away from their desk, there are two back office workers who have the SoftConsole on their PC to take calls to cover these periods.
How many licenses are required for two of the possible four SoftConsole to work in business hours?

Answer options

• A. 8
• B. 6
• C. 4
• D. 2

Correct answer: C

Explanation

The correct answer is 4 licenses because each of the two receptionists requires a license, and the two back office workers can share the same licenses when covering for the receptionists. Options A, B, and D do not accurately reflect the licensing requirements based on the scenario provided.