Avaya Enterprise Telephony Support — Question 1

An Avaya IP Office customer wants all incoming calls from the 212 area code to be routed to the Sales hunt group.
To program an Incoming Call Route (ICR) to meet this requirement, which two steps are needed? (Choose two.)

Answer options

• A. Edit the default ICR Destination to Sales hunt group
• B. Enter 212 in the Incoming Number field
• C. Select the Receptionist hunt group as the fallback extension
• D. Add an ICR for Any Voice with the destination of the Sales hunt group
• E. Enter 212 in the Incoming CLI field

Correct answer: D, E

Explanation

The correct answer is D and E because you need to create an ICR for Any Voice directing to the Sales hunt group and ensure the Incoming CLI field is set to 212 for proper routing. Options A, B, and C do not specifically address the requirement to route calls based on the area code or do not create the necessary configuration for the ICR.