Avaya IP Office Platform Advanced Implementation — Question 7

The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even if they know the extension number.
Which two commands would provide information to isolate the problem? (Choose two.)

Answer options

• A. Display events extension
• B. Display events vector
• C. List trace vector
• D. List trace extension

Correct answer: B, D

Explanation

The commands 'Display events vector' and 'List trace extension' are crucial for troubleshooting because they provide insights into the call routing process and the state of the specific extensions. The other options, while useful in different contexts, do not directly address the problem of connecting calls to the agent's extension after the conversion.